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FAQ Topics
GENERAL QUESTIONS
We fulfill over 50,000 orders daily and have the capacity to handle up to 70,000 during peak seasons (as of September 2024).
Absolutely! Dropshippers are our primary clients. You can learn more about us at www.dropship.com.cn.
We are based in Ningbo, China, a port city in Eastern China near Shanghai, home to one of the world’s busiest international ports. Our second warehouse is in Guangdong, southern China, ideal for fast transportation of electronics and liquid products through Hong Kong.
We currently employ over 200 team members and continue to grow rapidly!
To protect our clients’ competitive advantage, we don’t provide best-selling lists. Clients send us product links or photos, and we source the items for them.
We don’t maintain a public stock catalog. If a product you request for a quote is in stock, we can offer faster, same-day pick & pack service.
If the product is available on AliExpress, there’s a high chance we can source it, provided it’s still being manufactured and isn’t subject to exclusive production contracts or trademarks.
At Dropship, we prioritize customer service, fast shipping, and efficient fulfillment. We ensure that our clients have a seamless fulfillment experience. We also offer discreet tracking so that your parcels do not show any origin from China. We have grown substantially through word of mouth, and our reputation speaks for itself. Additionally, we maintain strict QC standards and work only with reputable manufacturers.
Yes! If you’re new to dropshipping, we offer resources at Dropship Blog to help you get started with helpful tips.
No worries! Please check our VAT notice on the downloads page for a full explanation of our loss and VAT procedures.
COMMUNICATION
We carefully assign clients to teams based on availability and fulfillment volume. We ensure our teams aren’t spread too thin to maintain a healthy work environment and provide excellent customer service.
PROCESSING
Once you are onboarded and assigned a fulfillment team, we’ll walk you through the steps to connect us to your store.
Processing typically takes 1-3 days, depending on the manufacturer’s responsiveness. Our team will notify you of any delays before purchasing. If a hot-selling item is identified, we will ensure inventory is available for same-day pick & pack.
We process quotations upon receipt of product details, typically through AliExpress links, Shopify links, or photos. Our team sources the product and provides you with a quote, which includes packing and shipping costs. The quoted price is all you’ll pay—no hidden fees.
Our fulfillment teams use MaBang ERP 3, the most robust ERP available, but we also support CSV file uploads for client convenience.
Once our agents are connected to your store, fulfillment is handled automatically. You’ll receive notifications if there are any alerts that require your attention.
Everything! The quotation includes the cost of goods, shipping, and any applicable fees.
Yes! Bundle orders are discounted due to the lack of additional barcode fees for separate parcels. Weight charges still apply.
PACKAGING
SHIPPING
YunExpress is our primary courier. The global average shipping time as of September 2024 is 9 natural days.
Premium shipping is faster but more expensive, with the exact price depending on the destination country and parcel size/weight.
Yes, we provide tracking for all parcels via Dropship Track. Discreet tracking is enabled, meaning no origin from China is shown, and parcels are only tracked in the destination country.
YunExpress maintains a 98% delivery success rate within the given time frames, and we update shipping averages monthly based on real global data.
YunExpress does not ship liquids over 500ml, dangerous goods, or prohibited items (e.g., batteries, firearms). However, products with built-in batteries are accepted.
Shipping costs depend on the parcel size, weight, and destination. The all-inclusive quote you receive from our sourcing team will include all shipping and handling fees.